FREQUENTLY
ASKED QUESTIONS

TRAVELER FAQ

Search among our variety of listings in the area you’re looking to stay, adjust any specifications to find a place that fits your needs, check availability within the listings calendar and book.

The minimum number of days to book a listing is 30 days with the maximum number of days to book being unlimited to your specific needs.

When you find a listing you’re interested in, simply click on the “Book Now” tab within the listing and follow the prompts that will get you ready for your next great stay.

This is a super frustrating aspect about traveling and although rare a very real scenario. In the event of this we ask tenants to reference our terms of service policy under 6.5 Cancelations and Refunds.

Absolutely nothing. We do not charge Tenants any fees associated with our services. Only Hosts receive a small service charge to our website.

In the event there are any concerns or issues with your stay or Host we ask tenants to reach out to us in our “Contact Us” section on our website to assist in mediating your concerns between you and your Host. However we do ask that you first try to resolve your issue with your Host first before contacting us.

HOSTS FAQ

Hosts will set up their accounts and be prompted to fill out their first listing. After all the appropriate information and photos for a listing is filled out, Hosts will then be able to submit their listing for review. Note that filling out a listing is not immediately posted and listings will only be able to be seen by potential tenants after being verified and reviewed.

We charge a small 3% fee per transaction, but we do not charge for returns or refunds. This fee structure allows us to attract more tenants by offering them free access to our website, while still providing you with a competitive pricing option compared to other platforms.
Listing a place on our website is completely free, and we also provide background checks for our users at no additional cost. You are only charged when a lease agreement is made.

Generally so long as your listing meets reasonable living accommodations, Hosts should not have any issues getting their listing posted. However this is a case by case basis which is why we have listings submitted for review before being posted. For example if a listing has missing information or photos are not accurately representative of a space we will reach out and ask to add, change or replace things in order to maximize tenant engagement with your listing.

Our minimum policy stay is 30 days when tenants book listings with the maximum number of days someone can book being unlimited so long as your listing has available days to be booked.

The simple answer to this is value. We offer many of our services absolutely free, at no cost to you or tenants. For example, free account setups, free background checks, and listing your place on our platform are all absolutely free. Need advice on a listing to get a higher tenant occupancy? Absolutely free. No monthly or yearly subscription plans, no hidden fees, taxes, or extra maintenance fees. The only time we take a small fee is when we get you booked with a customer, making our website, with all its features, in our personal opinion, a superior choice.

This can be a super frustrating aspect of housing with tenants. This is however a case by case basis. We ask Hosts to try to mediate things themselves first and if they would like advice or a third party such as ourselves to help mediate we can absolutely try to help.

No, but we definitely encourage it. Our booking process was set up specifically with both tenants’ and hosts’ busy lives in mind. Tenants need a place to stay, in many cases fairly quickly, and most hosts are using services like ours as supplementary income. Hosts simply have to wait to be notified that someone has booked their listing, while tenants don’t have to wait for a response to know if a place is still available. We still have the feature on our website to communicate any questions or concerns a current tenant or future tenant might have about your listing.

The shortage of housing for working medical travelers is a constant issue. We definitely encourage all different types to try and meet this demand.

Sign In

Register

Reset Password

Please enter your username or email address, you will receive a link to create a new password via email.